Privacy Policy

Last Updated: 26th Jan 2026

United City Ice Cube (“United City Ice Cube,” “Company,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding the personal and business information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website https://www.unitedcityicecube.com/ (the “Website”) and through our commercial operations.

By accessing or using our Website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to operate our ice production, distribution, delivery, and customer service operations.

a) Information You Provide Directly

We may collect personal and business information when you:

Request a quote or service
Submit a contact or inquiry form
Call, email, or otherwise communicate with us
Become a customer, supplier, or vendor

This information may include:

Full name
Business name
Email address
Phone number
Delivery address and service location
Billing, invoicing, and payment-related information
Order volume, frequency, and service preferences
Any other information you voluntarily provide

b) Automatically Collected Information

When you visit our Website, we may automatically collect:

IP address
Browser type and version
Device and operating system information
Pages viewed, time spent, and navigation paths
Referring URLs and access timestamps

This data is used for security, analytics, performance monitoring, and marketing optimization.

2. How We Use Your Information

United City Ice Cube uses collected information to:

Provide ice manufacturing, packaging, and delivery services
Process service inquiries, quotes, orders, and invoices
Schedule and manage deliveries and logistics routes
Communicate service updates, operational notices, or changes
Provide customer support and respond to inquiries
Improve Website functionality and user experience
Measure and optimize advertising and marketing performance
Comply with applicable legal, regulatory, and contractual obligations

We do not sell personal information.

3. Cookies, Analytics, and Advertising Technologies

We use cookies and similar tracking technologies to:

Enable proper Website functionality
Understand how visitors use our Website
Measure the effectiveness of advertising campaigns

These tools may include website analytics services and advertising platforms such as Google Ads. You may manage cookie preferences through your browser settings. Disabling cookies may limit certain Website features.

4. How We Share Information

We may share information only as necessary and under appropriate safeguards, including with:

Website hosting, analytics, CRM, and communication service providers
Accounting, invoicing, and payment processing partners
Logistics or operational partners strictly for service fulfillment
Legal, regulatory, or governmental authorities when required by law

All third parties are required to protect your information and use it solely for authorized purposes.

5. Call Tracking and Communications

Phone calls, emails, and form submissions may be logged or recorded for:

Quality assurance and training
Service accuracy and order verification
Compliance and operational documentation

Any recordings or logs are handled securely and used strictly for business purposes.

6. Data Security

United City Ice Cube maintains reasonable administrative, technical, and physical safeguards designed to protect personal and business information from unauthorized access, disclosure, alteration, or misuse. While we strive to protect your information, no data transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain information only for as long as necessary to:

Provide services and manage customer relationships
Maintain business, tax, and regulatory records
Resolve disputes or enforce agreements

When information is no longer required, it is securely deleted or anonymized.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Request access to your personal information
Request correction or updates
Request deletion, subject to legal and operational requirements
Opt out of certain communications

Requests can be submitted using the contact details below.

9. Children’s Privacy

United City Ice Cube does not knowingly collect personal information from individuals under the age of 13. Our Website and services are intended for businesses and adults.

10. Third-Party Websites

Our Website may contain links to third-party websites. United City Ice Cube is not responsible for the privacy practices, content, or security of external sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Website after changes constitutes acceptance of the revised Policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

United City Ice Cube
Address: 503 W 45th St, New York, NY 10036
Email: info@unitedcityicecube.com
Phone: 212-563-0819
Website: https://www.unitedcityicecube.com/